Food delivery services are used by people all day everyday. With the new food delivery service, Instacart, now you can order your groceries right from your phone. With everyone stuck at home during COVID-19, the need for the service became at an all time high. The new food delivery service app became overwhelmed with users being stuck at home. The users were then trying to find ways to get attention of the personal shoppers. They began over tipping the personal shoppers who were buying the groceries to reel them in and get to the front of the line. Then the users would withdraw their enormous tip after receiving their groceries.
Instacart is revising it’s tipping policy to keep users from taking advantage of the system by “tip baiting.” Starting Monday, Instacart users have 24 hours after a delivery is made to withdraw tips. Before, customers had up to three days to rescind or alter them. The company has hired over 150,000 staffers because of the COVID-19 crisis as the service has gained popularity. Instacart connects customers with nearby personal shoppers who gather provisions at local grocery stores for home delivery.